Shipping policy
Thank you for shopping with Definitiive.
Our products are made to order and fulfilled by our print-on-demand production partners. This means each item is produced after your order is placed.
Where We Ship
At this time, we only ship to customers within the United States.
We do not currently offer international shipping.
Order Processing and Production Time
Because our products are made to order, please allow time for production before your order is shipped.
Production times may vary depending on the product, order volume, and fulfilment partner. During busy periods, production may take longer than usual.
Once your order has been produced and handed over to the shipping carrier, you will receive a shipping confirmation email with tracking information, where available.
Shipping Rates
Shipping rates are calculated at checkout based on the items in your order and the shipping destination.
From time to time, we may offer free shipping promotions, such as free U.S. standard shipping on orders over a certain amount. If your order qualifies, the free shipping option will appear automatically at checkout.
Estimated Delivery Time
Delivery times are estimates only and are not guaranteed.
Your total delivery time includes both:
Production time
Shipping/transit time
Shipping delays may occur due to carrier delays, weather conditions, service disruptions, incorrect addresses, high order volume, or other circumstances outside our control.
Tracking
If tracking is available for your order, you will receive tracking information by email after your order has shipped.
Please allow some time for tracking information to update after the shipping confirmation is sent.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders that cannot be delivered due to an incorrect, incomplete, or outdated shipping address provided by the customer.
If an order is returned to sender or cannot be delivered because of an incorrect address, additional shipping charges may apply for reshipment.
Lost or Delayed Orders
If your order appears to be lost or significantly delayed, please contact us at hello@definitiive.com and we will help check the status of your order.
Shipping delays caused by carriers or circumstances outside our control do not automatically qualify for a refund, but we will review each case and do our best to help.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery at hello@definitiive.com.
Please include your order number, a clear description of the issue, and clear photos or video showing the problem.
Once reviewed, we may offer a replacement, reprint, or refund where appropriate.
Contact
For any shipping questions, please contact us at: